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Back up your library
Before following any of these steps, it's a good idea to create a backup of your photo library, even if you use iCloud Photos. You can use Time Machine, use a third-party backup solution, or copy the library to an external drive. By default, your photo library is stored in the Pictures folder within your home folder.
Make sure that your software is up to date
Photos is part of the Mac operating system. You can avoid or fix many issues by running the most up-to-date version of macOS. Learn more about updating the software on your Mac.
If you use RAW images in Photos, learn more about the digital camera RAW formats supported by iOS, iPadOS, and macOS.
If you have trouble migrating an existing iPhoto or Aperture library to Photos
You might see an alert message when you first open Photos or migrate an existing iPhoto or Aperture library. Learn what to do if Photos can’t copy or create a library. Is there a clock app for mac.
If the Media Browser isn't showing your photos and videos
Use the Media Browser to make images from your photo library available in other apps, like Pages and iMovie. The Media Browser shows only the contents of the Photos library designated as the System Photo Library. If you have more than one Photos library—and the one you're using isn't set as the System Photo Library—the Media Browser won't show its contents.
Follow these steps to designate the current library as the System Photo Library:
- Choose Photos > Preferences.
- Click the General button at the top of the Preferences window.
- Click Use as System Photo Library.
If you're having other issues with Photos
If you're experiencing other issues—like missing or blank photo thumbnails, unexpected behavior, or if Photos won’t open—try to see if it's an issue with your library by following these steps.
Create a new Photos library and see if your issues persist:
- Quit Photos.
- Press and hold the Option key while you open Photos.
- In the dialog that appears, click Create New.
- Give your new library a name, then click OK. Note whether Photos opens successfully with this new library.
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To return to your main Photos library, quit Photos. Then open it again while holding the Option key, select your main library, and click Choose Library.
Alternatively, you can open Photos in another user account on your Mac and note whether Photos opens successfully.
If Photos opens with the new library, or in a different user account, it might mean that there's an issue with your library. Follow the steps to use the Photos library repair tool on your main Photos library.
Learn more
- Learn how to create and order print products like books or calendars in Photos with Project Extensions.
- Get help with iCloud Photos.
Try these steps if you can't connect to any of these apps:
Check the system status page
Check Apple’s System Status page to see if there’s an outage for a service in your country or region.
Make sure that your device is connected to the Internet
Use any Internet browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the Internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your Internet provider for more help. If only your first device can’t connect to the Internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch, Apple Watch, Apple TV, or Mac.
If you use cellular service to connect to the Internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.
Update your software
Update to the latest version of iOS or iPadOS, macOS, tvOS, watchOS, or software for your non-Apple device. Then try to connect again.
Check the date and time
Make sure that the date and time on your device are set correctly for your time zone. Best free calendar for mac.
On your iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.
On your Mac: Open System Preferences, then choose Date & Time.
On your Apple TV: Go to Settings > General > Date and Time.
On your Mac: Open System Preferences, then choose Date & Time.
On your Apple TV: Go to Settings > General > Date and Time.
If the date and time are incorrect, update them or turn on the option to set date and time automatically.
If you see a different connection alert message
Use the steps above if you see one of these error messages:
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- 'Cannot connect to the iTunes Store. An unknown error has occurred.'
- 'We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.'
- 'Could not connect to the iTunes Store. Make sure your network connection is active and try again.'
- 'We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.'
Mac Wont Open Applications
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Mac Cannot Open App
- If you're connected but you can't download content, change your Apple ID password. You might have to sign out and sign in again. If you're asked to verify your payment information, make sure that all payment details match what's on file with your financial institution.
- If you're connected but you can't download or update apps, pause and restart the app download or restart your device.
- Learn what to try if you also see pop-ups in Safari on your Mac.
- Learn what to do if you see error -45054 on your computer.
- With iTunes for Windows, check to see if you turned on third-party security software or Windows Firewall.
- If you’ve tried all of the above steps and you still can’t connect, contact Apple Support.
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Store availability and features might vary by country or region. Learn more about what's available in your country or region.